> ## Documentation Index
> Fetch the complete documentation index at: https://docs.benevolus.ch/llms.txt
> Use this file to discover all available pages before exploring further.

# Hand out perks on the day

> The volunteer confirms the hand-over on their phone, in front of you. Track who received what, hand over for a volunteer without a smartphone and export the tracking.

On the day, the volunteer confirms the hand-over on their phone, as you give them the item. At the stand, you have nothing to tick: you read their screen.

## At the stand

**1. The volunteer opens their coupon**

In the event, **My space** tab, they tap the perk's coupon. The coupon shows the perk, their name and the pickup location.

![The t-shirt coupon opened full screen, with the Swipe to confirm bar](https://mintcdn.com/benevolus/v7QjzeG3DtnF_CEv/images/contreparties_5.png?fit=max\&auto=format\&n=v7QjzeG3DtnF_CEv\&q=85\&s=0dea1a83b75c8a781d6ff3eb79e662da)

The open coupon, ready to swipe

**2. They swipe in front of you**

While you hand over the item, they drag the **Swipe to confirm** bar all the way to the end.

**3. You check the green screen**

The screen turns green, with the perk, the volunteer's name and the time ticking by the second. Check that it is your item and that the time moves: a screenshot stays frozen.

![The green screen of the t-shirt hand-over, with the volunteer's name and the time](https://mintcdn.com/benevolus/v7QjzeG3DtnF_CEv/images/contreparties_6.png?fit=max\&auto=format\&n=v7QjzeG3DtnF_CEv\&q=85\&s=e3b2efed4f6fecf974ebb37acb17f02e)

The hand-over confirmed: the time ticks by the second

> [!WARNING]
>
> If the screen shows the **Already received** stamp with a date and time, this unit has already been handed over: do not give the item a second time.

## Track the hand-overs

> [!NOTE]
>
> Tracking is reserved for the organisation's **Coordinators** and **Responsibles**.

In the **Perks** tab, click **Tracking** under a perk. The table lists the volunteers concerned, their counter and their status:

* **To unlock**: the threshold is not reached yet.
* **Available**: the volunteer can pick it up.
* **Redeemed**: it has been handed over.
* **Not picked up**: the pickup deadline passed without a hand-over.

![The tracking of a perk, with each volunteer's status and the Redeem button](https://mintcdn.com/benevolus/v7QjzeG3DtnF_CEv/images/contreparties_3.png?fit=max\&auto=format\&n=v7QjzeG3DtnF_CEv\&q=85\&s=bbd84a02f47bde54fbe06566d6e06488)

The t-shirt tracking: two hand-overs, a third one possible

### Hand over for a volunteer without a smartphone

On the row of an **Available** volunteer, click **Redeem** at the moment of the hand-over. The tracking shows "handed over by" followed by your name.

### Cancel a hand-over

A mistake? Open the actions menu (⋮) of the row, choose **Cancel the hand-over of …**, then confirm. The unit can be handed over again.

### Export the tracking

In the **Perks** tab, **Actions** menu, click **Export**. You download an Excel workbook with one row per perk and per volunteer: email, clothing size, counter, status and hand-over dates. Handy to prepare your order or keep a backup list.

> [!TIP]
>
> To create or edit a perk, see [Offer perks to your volunteers](https://docs.benevolus.ch/en/offer-perks.md).


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